Returns & Exchanges

At Grandmaa Secret, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags and seals are intact to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund or exchange within 5 to 7 business days to your original payment method.